Customer service

Our top priority is keeping customers satisfied over a long period of time. We offer comprehensive and professional services to enable you to get maximum benefit from your investment in an Insiders solution.

With our range of support and maintenance services we ensure that our solutions run without downtimes or faults in your business process-critical applications. The Insiders support team is the central point of contact for Insiders customers for assistance with all problems connected with our products.

Our maintenance contract offers you a comprehensive range of standardized support and maintenance services. Individual agreements are possible at any time in order to meet your specific requirements.

Support services

Customer satisfaction is important to us. Therefore our support team is there to assist you as a user of our products. Contact us – we are here to help you.

Our experts are specialized in solving problems quickly and efficiently and are available for analysis, diagnosis and the rectification of malfunctions. Call our telephone hotline or send your query to us via e-mail and you will receive a reply from a specialist without delay.

Our support team will help you with all the questions that have arisen – by remote maintenance or, if required, on-site at your premises. We solve your problem – interactively, quickly and reliably.

Maintenance services

We also assist you with respect to system maintenance. As we develop and supply new releases and service packs, your software is always up-to-date and you therefore always ensure that your documents are processed optimally.