Business Intelligence

Intelligent controlling is a vital requirement for the optimal use and the efficiency of each solution for the Digital Mailroom. Role-specific reports provide an informed basis for making decisions in connection with the central monitoring and controlling of the entire process.

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Intelligent monitoring and reporting

The complete, transparent and permanently up-to-date overview of the processing of incoming documents and e-mails is an essential element of a digital mailroom solution.

Additional requirements concern system reporting, monitoring and performance. Also, being able to react to and manually intervene in certain situations in order to be able to rectify resource bottlenecks, backlogs and exemptions quickly is important.

Efficient control system

Our Business Intelligence solution makes a tailor-made response to these requirements – in addition to management and team leader overviews, detailed reports on cause analysis are also provided.

The main feature of the central control station is that it not only provides the opportunity to monitor but also to intervene. This control system optimizes the use of available resources and ensures that the departmental targets and service level agreements (SLA) are complied with.

Benefit from our
Business Intelligence solution

  • Intelligent process controlling in the Digital Mailroom
  • Role-specific reports
  • Detailed system reporting and rating
  • Basis for decisions for all management levels
  • Central control station for content-based system monitoring
  • Resource-optimized process controlling for compliance with departmental targets and SLAs

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