Customer Communication

Your customers want to communicate with you via the medium and channel of their choice – Internet, customer app, social media, WhatsApp, etc. – at any time.

One System – All Channels

Especially in the area of communication with end customers, it is more than ever important to serve all channels quickly and individually. Today's customers communicate via a plethora of different messengers and platforms. Meet this trend without the complexity of numerous surfaces.

Automation with Auto Response

Frequent customer inquiries can be answered automatically with our solutions. They are supported by reply suggestions and context-sensitive text blocks when composing messages. This way you communicate faster and more easily.

Flexible Integration into Your Infrastructure

Our software flexibly integrates into your existing infrastructure. Our solutions communicate easily with your existing systems via standardized or individual interfaces or, of course, with our own solutions.

Our standard product for innovative omni channel response management. Communicate effortlessly and in real time with your customers - via email, Facebook, WhatsApp or other social media channels. Intelligent response suggestions maximize your response performance. With smart FLOW, you offer your customers a service that will exceed expectations.

Our standard product for the intelligent automation of all requests via chat channels. Offer your customers excellent service and help on your website, via WhatsApp or teams – around the clock. Our AI understands your customer and leads him to the result with an intelligent dialogue. This way, your customers' concerns are dealt with quickly and reliably and your service team is relieved of routine tasks.


Self-learning, universal and flexible: this is how OVATION, the artificial intelligence integrated into all Insiders products, works. With OVATION, you are ideally positioned for the challenges of digital transformation.


Customer Service

How OVATION optimizes your customer service with chatbots


Response Management

How OVATION recognizes your customers' sentiments

We will be happy to advise you on customer communication

Contact Insiders Technologies

Insiders Technologies GmbH

Brüsseler Straße 1
67657 Kaiserslautern
Fax: +49 (0) 631 92081 1711

Your contact for product information

Dr. Stephan Stuhlmann
Customer Support
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Innovative AI Products for Omnichannel Management and Customer Communication