With smart FLOW's intelligent response suggestions, you can respond to customer inquiries at least twice as fast.
Customer Statements
Your Advantages of smart FLOW
- Configurable service levels for optimal response times
- Individually adjustable workflows
- Context-sensitive addition of information such as profile data from social media
- Intelligent routing to the optimal administrator
- Easy to combine with other Insiders products
- Direct access to frequently used text modules and multimedia content
- Cross-channel customer history and flexible search
- Intelligent customer and transaction assignment of incoming messages
- Full integration of social media channels into your standard processes
Our web seminar for smart FLOW
Participate in our web seminar on smart FIX
Get to know our standard product for your general incoming mail in a convenient way, join our web sessions by connecting directly from your desk. We will show you how easy response management is today - with all the benefits for your daily work.

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