With smart FLOW's intelligent response suggestions, you can respond to customer inquiries at least twice as fast.
Your Advantages of smart FLOW
- Configurable service levels for optimal response times
- Individually adjustable workflows
- Context-sensitive addition of information such as profile data from social media
- Intelligent routing to the optimal administrator
- Easy to combine with other Insiders products
- Direct access to frequently used text modules and multimedia content
- Cross-channel customer history and flexible search
- Intelligent customer and transaction assignment of incoming messages
- Full integration of social media channels into your standard processes
Our web seminar for smart FLOW
Participate in our web seminar on smart FIX
Get to know our standard product for your general incoming mail in a convenient way, join our web sessions by connecting directly from your desk. We will show you how easy response management is today - with all the benefits for your daily work.
Do you know our mobile solutions?
Our apps for modern communication with your customers: convenient and simple, mobile and at any time - matching your individual requirements.
Any questions left?
We already communicate with our customers via e-mail and social media. What is the advantage of using smart FLOW for us?
With smart FLOW, you can not only communicate, but also get an intelligent communication platform across all channels in one interface. Your templates only need to be created once, your team is well utilized and your response times meet customer expectations on all channels.
How well can I integrate smart FLOW with existing systems?
Thanks to the individually adaptable workflow engine from smart FLOW, all third-party systems that offer external interfaces can be connected quickly and easily. In this way, you can efficiently connect analysis or archive systems.
Does smart FLOW optimize the cost-effectiveness of customer service or service quality for the end customer?
In fact, smart FLOW achieves both: the cost-effectiveness of customer service is significantly improved by intelligent message analysis and editorially prepared response suggestions and automatic responses. Customers benefit from a faster and more reliable response.
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