smart CHAT: The business messenger for your app and the direct link to your customers.
The Advantages of smart CHAT
- Messenger for direct, dialog-based communication between customer and company as part of your app
- Ability to send PDF documents
- Automation of customer inquiries via the connection of the smart BOT
- Web-based communication interface for the administrator
- Link to smart Flow, the intelligent, omni-channel communication solution
- Automated response outside business hours
- White label app – flexible branding in accordance with the corporate design
Any questions left?
Is smart CHAT a so-called chatbot which automatically communicates with users?
Smart CHAT is not a simple chatbot, but an individual communication solution. Our product can be combined with chatbots to automate the standard processes and answer them.
Do messages sent via smart CHAT run on servers from foreign providers, similar to WhatsApp and Facebook?
No, the infrastructure required for smart CHAT is completely hosted in Germany and is subject to the German and European data protection regulations. If required, the infrastructure can also be hosted at the customer's site.
What is the advantage of integrating Messenger into my customer app?
The customer accounts of the app are automatically used for the Messenger as well. This means that your customers can contact you directly without the hurdle of a separate registration. In all cases, you know precisely which customer is currently contacting you and can thus safely offer a personalized service.
DO YOU KNOW OUR PRODUCTS FOR CUSTOMER COMMUNICATION?
Control your customer communication centrally via all channels on one platform. Benefit from efficient response management and high process transparency with our products.
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