smart Services

With smart SERVICES you provide your customers with self-service functionalities. Standard business transactions such as address and bank data changes can be carried out quickly, easily and conveniently. Your customers will be pleased and at the same time you will relieve your customer service.
Enable your customers to conduct standard business processes easily and quickly via mobile phone. By automating the processes, you can significantly save costs and at the same time increase customer satisfaction.
With our OVATION Real-Time OCR, users can easily and effortlessly import the data necessary for applying self-service processes via the camera of the mobile device. For example, the IBAN can be read in within seconds from an EC card for changing bank details – the annoying typing will be avoided in the future.

Our intelligent self-services for automated processes impress customers. If they have a choice, our smart SERVICES will always be preferred to a phone call.

Your advantages using smart SERVICES

  • Providing self-service functionalities
  • Automation of business transactions as well as dark processing
  • Convenient change of bank account data by camera-based reading of the IBAN from the EC card
  • Can be extended with company-specific self services
  • Easy modification of customer master data
  • White Label App – flexible branding according to corporate design

Any questions left?


How does the camera-based change of bank account details work?


The user simply holds the camera over his EC card or any other document containing the IBAN of his new bank account. The IBAN is then read directly from the live image of the camera and saved as new bank account information.


What kind of self services can be implemented via smart SERVICES?


The product offers the possibility to easily implement any kind of master or contract data changes. With this product, any changes of master or contract data can be easily realized. For this, the interfaces to the existing systems are connected to the project specific interfaces.

Contact Insiders Technologies

Insiders Technologies GmbH

Brüsseler Straße 1
67657 Kaiserslautern
Fax: +49 (0) 631 92081 1711

Your contact for product information

Dr. Katrin Stöbener
Customer Support
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